The time your equipment will be away for repair

How many days can you be without your equipment?
What is the cost to your business while equipment is being repaired?
Do you have spares on-site to cover the equipment that is being repaired?
Note: Warranty repair turnaround time is a minimum of two weeks.

Who is going to configure devices once repaired?

Different technologies use different operating systems and firmware versions making the configuration process difficult and complicated
Do your site operators have the knowledge and time to carry out this task?
Service Plans can include the configuration of devices once repaired
Note: Warranty repairs do not include the configuration of your equipment after repair

What is covered

Mobility provides many benefits to your operation although it makes the equipment more susceptible to being dropped and damaged
Wear and tear on equipment due to harsh conditions including varying temperatures, dust,
Select a Service Plan which covers all wear and tear and accidental damage
The right service plan can provide fixed maintenance costs to help with forecasting operational expenses
Note: Warranty repairs are limited to manufacturer defects only. Repair of wear, tear, or damage will incur additional cost.

Repair process

Where is the Service Partner’s service centre located?
Do you need to send equipment to multiple locations?
Which model goes to which Service Partner?
If you have equipment from multiple Service Partners the repair return process can become complicated
Understanding the repair process for each Service Partner will help in selecting the right Service Plan for your needs
Dematic can be your single source for repair services
Take a look at the Dematic Service Plans to simplify the repair process